Industries / Medical practices
Fewer calls, a fuller appointment book
Appointment reminders, screening recalls and practice news reach your patients on WhatsApp - with a 98% open rate, GDPR-compliant and without any extra work.
Sound familiar?
The phone swallows your front desk
Booking requests, changes, questions about opening hours: your reception team spends half the morning on the phone while a queue builds at the desk, and the patients standing right in front of them barely get a look in.
Missed appointments cost you clinic time
Every patient who fails to show leaves a hole in the schedule that nobody fills, while someone else has been waiting weeks for exactly that slot.
Screening reminders reach nobody
Check-ups, skin cancer screening, booster vaccinations: plenty of patients would come if someone reminded them in time. Letters are slow and expensive, and your team will never get through the calls.
How you use SmartChat
Reminders that keep the schedule full
A short reminder goes out the day before. Anyone who cannot make it says so in time, and your team gives the slot to someone else. That keeps your consulting hours full and the day predictable.
Announce screenings and vaccination weeks
Flu vaccinations in autumn, check-up weeks, boosters: one message to your patient list and the slots fill up, without a single outgoing phone call.
Practice news to everyone in a minute
Holiday dates, cover arrangements, new consulting hours: instead of giving the same answer on the phone a hundred times over, a single message reaches every patient at once.
Ready in 3 steps
- 1
Add your website: SmartChat reads your practice site, learns your consulting hours and services, and builds your landing page from it.
- 2
Sign up patients: a QR code at reception and a link on your website - each patient confirms by double opt-in, fully GDPR-compliant.
- 3
Keep everyone posted: reminders, screening prompts and practice news go out on WhatsApp - the AI drafts them, your team approves.
What you get
- Noticeably fewer calls at reception
- Reminders keep the appointment book tight
- 98% open rate on every practice update
- Screening recalls without the postage bill
- Consent documented, GDPR-compliant through double opt-in
- Up and running in under 60 seconds
Passende Funktionen
FAQs
Is WhatsApp even allowed for a medical practice?
For appointment reminders, practice news and general information, yes, as long as the patient has explicitly agreed. SmartChat collects that consent by double opt-in and keeps a record of it you can show if anyone asks.
Does SmartChat send test results or diagnoses?
No. SmartChat is built for the organising side of things: appointments, reminders, campaigns, practice news. Medical content belongs in the consulting room, and your team alone decides what goes out.
How do the mobile numbers get into the system?
Only through your own landing page: as a QR code at reception, printed on the appointment card, or as a link on your website. Patients enter their details themselves and confirm twice.
What does it cost the practice?
SmartChat starts at 188 euros per month on the annual plan with unlimited contacts on every plan. Meta bills the individual WhatsApp messages directly, and SmartChat adds no markup on top of that.
Does my team have to learn new software?
Hardly at all. The AI builds your landing page, newsletters and follow-ups from your practice website, and every message is drafted ready for approval. Setting it all up takes under 60 seconds.
Start for free today
Enter your website - your WhatsApp marketing is live in under 60 seconds.
Start for free