Use cases / Win Back Regulars

Your customer list is a gold mine - wake it back up

The situation

There are hundreds of names on your customer list, but a good chunk of them haven't been in for months. Not because they were unhappy - life simply got in the way, and at some point another place just fit their routine better. Winning new customers through ads costs many times more than a friendly message to people who already know and like you.

How SmartChat solves it

With SmartChat, you reach out to exactly those contacts - personally, by first name, with a specific reason to come back, and on WhatsApp with a 98% open rate instead of a crowded email inbox. The AI drafts the message for you, you tweak it and approve it. Replies land right in the chat, where a hello quickly turns into an appointment.

Set up in 3 steps

  1. 1

    Select contacts: filter for who hasn't been in for a while and build your recipient list from it - no Excel gymnastics required.

  2. 2

    Draft the message: the AI suggests a warm, personal text - with a first name and a real reason to stop by again.

  3. 3

    Send and reply: the message goes out to everyone you selected, and you answer questions and appointment requests right in the chat.

Best suited for

Beauty salonsHair salonsMassage practicesGymsRestaurantsAuto repair shopsNail salons

Womit du das umsetzt

FAQs

Am I allowed to just message old contacts again?

You can message anyone who's given consent: SmartChat works with double opt-in, GDPR-compliant. Anyone who hasn't consented yet can do so via your landing page - for example through a QR code in your shop.

Won't a message like that come across as pushy?

Not if it's honest and personal: a first name, a real occasion, a simple next step. That's exactly how the AI writes it - and you approve every message yourself before it goes out.

How many contacts can I message?

As many as you like: contacts are unlimited on every SmartChat plan. Meta bills the WhatsApp sending fees directly, and SmartChat adds no markup on top.

How fast can I get started?

SmartChat is up and running in under 60 seconds: enter your website, create an account, and the AI builds your landing page and first text drafts - your first win-back message is ready the same day.

Start for free today

Enter your website - your WhatsApp marketing is live in under 60 seconds.

Start for free