Use cases / Send vehicle inspection reminders

No more expired inspection stickers

The situation

A customer stands fuming at your counter: he just got fined because his inspection sticker expired three months ago - and nobody reminded him. The due date had been sitting in your shop software all along. But nobody gets around to phone calls in the daily rush, and nobody reads letters anymore. So you lose twice - the customer is annoyed, and another shop ends up doing the inspection run and the repair work.

How SmartChat solves it

With SmartChat, you send the inspection reminder as a WhatsApp message a few weeks before the sticker expires. Your customer reads it right on their phone - 98% of WhatsApp messages get opened - and replies with a single word. You handle the pre-check and take the car to the inspection, and your customer skips the hassle with the test center. You put the confirmed appointment in your directly connected Google Calendar, and your customer gets a reminder beforehand.

Set up in 3 steps

  1. 1

    Collect due dates: note the inspection month at every vehicle check-in and invite your customers to sign up for WhatsApp via QR code with double opt-in.

  2. 2

    Prepare the reminder: write your inspection message once as a template - with the customer's first name, the due month, and a suggested appointment time.

  3. 3

    Send it in time: schedule the message a few weeks before the due date and answer the replies right in your SmartChat inbox.

Best suited for

Auto repair shopsInspection stationsCar dealerships with service departmentsMotorcycle repair shopsRV repair shopsCommercial vehicle shops

Womit du das umsetzt

FAQs

Am I allowed to just message customers on WhatsApp?

Only with consent - and that's exactly what SmartChat takes care of: it's GDPR-compliant with double opt-in, so every customer actively confirms their sign-up before the first message goes out.

How much work is the setup?

SmartChat is ready to go in under 60 seconds. After that, you create your inspection template once and schedule the reminders as you go.

What happens when a customer replies?

The reply lands in your SmartChat inbox. You lock in the appointment - and through your directly connected Google Calendar, the customer gets a reminder before the date.

What does it cost me?

Plans start at 299 euros, with unlimited contacts. Meta bills the WhatsApp fees directly, and SmartChat charges no markup on top.

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