Use cases / Your vehicle has arrived

Your customer is the first to know their car is here

The situation

The new car your customer ordered rolls off the transporter, and now the game of phone tag begins: customer unreachable, callback missed, two days lost before they can take delivery. Or a used car comes in that perfectly matches last week's search request - but by the time the email gets read, the prospect has long since found what they wanted at another dealer. These are exactly the moments that decide whether a deal closes.

How SmartChat solves it

With SmartChat you announce the vehicle's arrival the moment it rolls into your lot - via WhatsApp, with a photo straight from the transporter. This message gets read: 98% open rate, usually shortly after it's sent. You schedule the delivery in the same chat, and for customers with an open search request, you're the dealer who reached out first. No letter, no email, and no callback gets there faster.

Set up in 3 steps

  1. 1

    Sign customers up: when they order or submit a search request, your customer signs up via double opt-in - so you can reach them right away.

  2. 2

    Announce the arrival: vehicle in the lot, photo taken, message sent - your customer experiences the moment almost in real time.

  3. 3

    Schedule the delivery: time slot in the same chat, confirmed with a single word - and it's on the books before the car is even washed.

Best suited for

Car dealershipsUsed car dealersMotorcycle dealersRV dealersVehicle importers

Womit du das umsetzt

FAQs

Can I send photos of the vehicle?

Yes - pictures and short videos go out right in the chat. A photo of the freshly arrived car sparks real excitement in most customers.

Is this worth it for search requests too?

Especially for those. Whoever reaches out first has the best shot - and a WhatsApp message reaches your prospect faster than any email or callback request.

Is this compliant with data protection rules?

Yes. SmartChat is fully GDPR-compliant and uses double opt-in - your customer actively agrees at purchase or when submitting a search request, before you write to them.

How many contacts can I add?

As many as you like - from one customer waiting on an order to your entire prospect list, SmartChat simply grows with your business.

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