Six out of six appointments kept

The situation

A patient starts with a prescription for six physical therapy sessions. The first two appointments go fine, then everyday life gets in the way: session three is forgotten, session four is canceled too late, and in the end the prescription expires before the series can take effect. For your practice, that means unpaid gaps in the schedule - and for the patient, a treatment outcome that never materializes.

How SmartChat solves it

SmartChat keeps the entire series on track automatically: a reminder before every appointment via your directly connected Google Calendar, a progress check at the halfway point, a heads-up about the expiring prescription at the end. Cancellations come in early enough to rebook the slot instead of ending up as dead time in your treatment schedule. And with a 98 percent open rate, you even reach the patients who never read their email.