Use cases / Tire change season

Fully booked by the first frost

The situation

It's the same story every year: the forecast calls for the first snow, and from 7 a.m. on, your phone won't stop ringing. Everyone wants an appointment right now, your crew shuttles between the lift and the phone, and whoever can't get through drives to the chain store down the road. Two weeks of mayhem - and back in October, your lifts sat half empty.

How SmartChat solves it

With SmartChat, you flip the script: you message your tire storage customers on WhatsApp before the rush begins and spread the appointments across several weeks. One message to everyone, a 98% open rate, and the replies collect neatly in your inbox instead of tying up the phone. You plan the season instead of just surviving it - and your customers get their preferred slot without waiting on hold.

Set up in 3 steps

  1. 1

    Invite your customers: During the spring tire swap, your storage customers sign up via QR code and confirm with a double opt-in.

  2. 2

    Write your season message: One message with the customer's first name, appointment slots, and a note about their stored wheels - and your tire newsletter is done.

  3. 3

    Send early and spread the load: Get the message out before the first cold snap and fill your appointments week by week from your inbox.

Best suited for

Tire servicesCar repair shopsDealerships with service departmentsTire dealers with storageIndependent garagesGas stations with service bays

Womit du das umsetzt

FAQs

Can I message all my storage customers at once?

Yes. You send your season message as a WhatsApp newsletter to all signed-up contacts at the same time - and your contact count in SmartChat is unlimited.

Does this really replace the phone?

Appointment booking moves into the chat: replies collect in your inbox and you answer them between jobs instead of over a phone that never stops ringing.

Does this work in spring too?

Yes, it works exactly the same for summer tires - you use the same template, swap out the text and dates, and send the message out again in March.

What does sending cost?

Meta bills the WhatsApp costs directly to you, and SmartChat adds nothing on top. Plans start at 299 euros a month.

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