Use cases / Fill Your Brunch Tables
Booked solid on Sundays instead of half empty
The situation
Sunday brunch could be your strongest slot of the week - if only people booked ahead. Instead, the requests trickle in on Saturday night when everything is already locked in, or the room stays half empty because nobody thought of it. And you're flying blind on purchasing and staffing.
How SmartChat solves it
SmartChat reminds your guests about brunch every Thursday, while tables are still open. The WhatsApp message lands right in the middle of weekend planning with a 98% open rate, and reservations come back as replies straight into your chat. On the Basic plan and up, an automation handles the recurring send - all you do is count the yeses.
Set up in 3 steps
- 1
Collect brunch fans right there on Sunday: QR code on the table, sign-up via double opt-in, and your list is done.
- 2
Set up a weekly message for Thursday - with the time, the price, and a question that invites a reply.
- 3
Answer incoming reservations in the chat and plan purchasing and staffing on Friday with real numbers instead of gut feel.
Best suited for
Womit du das umsetzt
FAQs
Why send on Thursday, of all days?
Thursday and Friday are when most people plan their weekend. Your reminder arrives exactly then - early enough to reserve, late enough not to be forgotten.
Can guests reserve directly through WhatsApp?
Yes, they simply reply to your message with their party size and time. The replies all come together in one SmartChat inbox, where you confirm them.
Do I have to remember to send the message every week?
No - on the Basic plan and up, you set brunch up as a recurring automation, and the reminder goes out on time every week all by itself.
Does this comply with privacy law?
Yes, SmartChat is GDPR-compliant and works with double opt-in: only guests who actively signed up and confirmed it receive your brunch reminder.
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