Use cases / Your part has arrived

Part's in, appointment booked - without a single phone call

The situation

Your customer's part has been sitting on the shelf for days, but they're impossible to reach by phone. Your service advisor squeezes in a call between two drop-offs, leaves a voicemail, waits. Meanwhile the part ties up cash, the installation stays unscheduled, and eventually the customer calls in on their own - annoyed, figuring the order was simply taking that long.

How SmartChat solves it

With SmartChat the notification goes out the moment the package is unpacked: part arrived, installation time, two appointment options - one message, a few seconds of work. Your customer replies whenever it suits them, and the part moves from the shelf onto the lift instead of gathering dust. Questions about installation time or price get answered in the same chat, with nobody stuck on hold.

Set up in 3 steps

  1. 1

    Opt in when ordering: as soon as you order a part for a customer, they sign up for the arrival notification via double opt-in.

  2. 2

    Use a template: part name, installation time, two appointment options - with a prepared template your notification is sent in seconds.

  3. 3

    Confirm the appointment: the reply lands in your inbox, you schedule the installation - and the part doesn't sit on the shelf another week.

Best suited for

Auto repair shopsMotorcycle repair shopsFarm equipment workshopsBoat service companiesBike shops with a service departmentAuto parts dealers

Womit du das umsetzt

FAQs

Why WhatsApp instead of a phone call?

Because the message gets through even when your customer is at work. 98% of WhatsApp messages get opened - hardly anyone listens to voicemail anymore.

Can my team handle this alongside their normal work?

Yes. With a prepared template the notification is out in seconds - much faster than three call attempts spread across the day.

What if the customer doesn't reply?

Then you follow up with a friendly nudge in the same chat a few days later - the message stays in the conversation history, so your customer finds all the details right away.

Is signing up complicated?

No. Your customer scans a QR code when ordering and confirms via double opt-in - it takes a few seconds and is GDPR-compliant.

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