Use cases / Confirm reservations

Booked means booked

The situation

A guest books a table over the phone, you jot it down in the book - and on Saturday night the table sits empty anyway. No-shows cost you real money, and the confirmation email lands unread in spam - if you even get an email address. Meanwhile the phone keeps ringing with guests double-checking whether their reservation actually went through.

How SmartChat solves it

With SmartChat, you confirm every reservation via WhatsApp - date, time, and party size in black and white, right in your guest's chat. With a 98% open rate, the message actually gets read, follow-up questions answer themselves, and changes come in as a quick reply instead of a call in the middle of dinner service. And with your Google Calendar connected, your guests also get a reminder before their booking.

Set up in 3 steps

  1. 1

    Take the reservation as usual, then send the confirmation with all the details via WhatsApp right after.

  2. 2

    Connect your Google Calendar so your guests automatically get a reminder before their booking.

  3. 3

    Handle change requests right in the chat - the table gets rebooked without the phone ringing once.

Best suited for

RestaurantsHair salonsBeauty salonsTattoo studiosEscape roomsWine bars

Womit du das umsetzt

FAQs

Does a confirmation really help prevent no-shows?

A confirmation with all the details plus a reminder shortly before the booking makes it easy for guests to show up - or cancel in time instead of simply not appearing.

How do the appointment reminders work?

You connect your Google Calendar directly to SmartChat. The bookings in your calendar turn into reminders that reach your guests via WhatsApp right on time.

What happens when a guest wants to rebook?

They simply reply to the confirmation and you handle the change in the chat. No call in the middle of service, no scraps of paper at the counter.

Is sending confirmations compliant with data protection rules?

Yes, SmartChat is GDPR-compliant and uses double opt-in. Your guests have actively agreed to receive messages before the first confirmation goes out.

Start for free today

Enter your website - your WhatsApp marketing is live in under 60 seconds.

Start for free