Use cases / Kick-start referrals

Your best salespeople are your customers

The situation

After every great appointment you think to yourself: she'd definitely recommend us. But the ask never happens - it gets lost in the daily rush, and somehow it feels awkward. So the best advertising there is gets left to chance, while you pay for expensive ads to win every new customer.

How SmartChat solves it

With SmartChat, you actively kick-start referrals: a friendly WhatsApp message to happy customers, with something in it for both sides and wording that takes seconds to forward. Recommending you becomes as easy as texting a friend - right where your customers already message every day.

Set up in 3 steps

  1. 1

    Spot happy customers: right after a great purchase or appointment is the best moment - that's exactly when you send your referral message.

  2. 2

    Set the incentive: pick a benefit for both sides, like a voucher for each - and write a message people genuinely enjoy forwarding.

  3. 3

    Capture new contacts cleanly: referred customers sign up themselves on your landing page - via double opt-in and GDPR-compliant from day one.

Best suited for

Hair salonsGymsDriving schoolsRestaurantsBeauty salonsSkilled trade businesses

Womit du das umsetzt

FAQs

Who should I ask for a referral?

The customers who just had a great experience: after the perfect haircut, the driving test they just passed, the meal that got compliments. That's the moment they're most willing to recommend you.

Do I always need a reward?

No, an honest ask often works on its own. But a small benefit for both sides noticeably lowers the barrier - and the referrer comes across as generous, because their friend gets something too.

How do referred contacts get onto my list legally?

They sign themselves up: the link in the forwarded message takes them to your landing page, where they confirm via double opt-in. So you never message a stranger's number out of the blue - everything stays GDPR-compliant.

How often can I invite people to refer?

Less is more: a genuine occasion like a flawless appointment beats any fixed schedule. A customer who gets a charming ask twice a year is far more likely to refer you than one who's nudged every month.

Start for free today

Enter your website - your WhatsApp marketing is live in under 60 seconds.

Start for free