Use cases / Follow up on quotes

Your quote deserves an answer

The situation

You spent two hours on the quote for the bathroom remodel, priced it carefully, sent it off by email. Then: silence. After a week, you're hesitant to call because it might come across as pushy. Three weeks later, you find out by chance that the customer signed with someone else long ago - your quote sat unread in their spam folder.

How SmartChat solves it

With SmartChat, you follow up in a friendly, low-pressure way - with a short WhatsApp message that, thanks to a 98% open rate, doesn't vanish into the spam folder. You ask if anything is still unclear, offer to call, or set a soft deadline. On the Basic plan and up, automations handle the follow-up on a schedule for you, so no quote ever goes cold again.

Set up in 3 steps

  1. 1

    When you send the quote, ask right away whether you can follow up on WhatsApp - that way you pick up the opt-in without any extra effort.

  2. 2

    After three to five days, send a short, friendly follow-up message with a specific question or deadline.

  3. 3

    On the Basic plan and up, set up an automation that follows up on open quotes on a fixed schedule, all by itself.

Best suited for

ContractorsKitchen showroomsCar dealershipsAgenciesLandscapersSolar installers

Womit du das umsetzt

FAQs

Doesn't following up on WhatsApp come across as pushy?

Quite the opposite: a short message is less intrusive than a phone call, because the customer replies whenever it suits them. What matters is a friendly tone with real value, like a reserved start date.

Can I automate the follow-up?

Yes, on the Basic plan and up you can schedule automations that, for example, automatically send a follow-up message five days after the quote goes out - personalized with the customer's first name.

Do I need the customer's consent?

Yes, SmartChat is fully GDPR-compliant and uses double opt-in. The customer confirms once that they want to receive WhatsApp messages from you - after that, you're free to follow up.

What does each message cost me?

Meta bills you directly for the WhatsApp fees themselves, and SmartChat adds nothing on top. SmartChat plans start at 299 euros, and your contact list is unlimited.

Start for free today

Enter your website - your WhatsApp marketing is live in under 60 seconds.

Start for free