Use cases / Project handover + care tips

One last touch, one last message

The situation

The new hardwood floor is down, the seams are clean, you're packing up your tools. On your way out you quickly run through the care instructions - knowing full well that half of it will be forgotten by tomorrow. Three weeks later your customer mops with the wrong cleaner, gets annoyed about dull spots - and chances are, you're the one who gets the blame.

How SmartChat solves it

With SmartChat, you send a wrap-up message on WhatsApp right after the final walkthrough: a thank-you for the job plus the most important care tips to refer back to anytime. The message stays saved in your customer's chat, actually gets read thanks to a 98% open rate - and you stay top of mind as the company that's still there after the invoice.

Set up in 3 steps

  1. 1

    Add your customers: Have them sign up with a double opt-in no later than order confirmation - GDPR-compliant and set up in under 60 seconds.

  2. 2

    Turn your care tips into a template: Write your wrap-up message with thanks and care instructions a single time - one version for each trade.

  3. 3

    Send after the final walkthrough: Pack up your tools, insert the first name, hit send - your customer has all the tips saved in the chat for good.

Best suited for

Hardwood and flooring installersPainting companiesTile installersCarpentry shopsKitchen showroomsLandscaping companies

Womit du das umsetzt

FAQs

Why not just hand over a sheet with care instructions?

The sheet ends up in a drawer or the recycling bin. The WhatsApp message stays in the chat history and is right there whenever your customer needs it - even months later.

Can I send more messages afterwards?

Yes - with a clean double opt-in you're allowed to stay in touch, say with a care reminder after six months or seasonal offers. That's how one job turns into a lasting customer relationship.

Doesn't a message like this feel pushy?

A thank-you message with useful tips right after the project comes across as service, not advertising. It only gets pushy if you message too often - and that's entirely up to you.

What does it cost me?

SmartChat starts at 299 euros a month with unlimited contacts. Meta bills the WhatsApp fees directly to you, and SmartChat adds no markup.

Start for free today

Enter your website - your WhatsApp marketing is live in under 60 seconds.

Start for free