Use cases / Prescription ready for pickup

Medication's in, customer's informed

The situation

A regular orders a medication in the morning that you have to special-order from your wholesaler. By noon it's sitting in the pickup drawer, ready to go - but the customer has no idea. He calls to check in, tying up your team on the phone instead of at the counter, or he stops by hoping it's there before the delivery has even arrived. By evening the bags waiting for pickup are piling up, and tomorrow it starts all over again.

How SmartChat solves it

SmartChat automatically messages your customers the moment you mark an order as ready for pickup. The WhatsApp message gets opened 98 percent of the time, usually within the hour. No phone tag, no second trip to the pharmacy, no orders left sitting around. It's all GDPR-compliant with double opt-in, and your team gets time back for consultations at the counter.

Set up in 3 steps

  1. 1

    Add customer contacts to SmartChat with consent - every customer confirms via double opt-in that they want to receive messages

  2. 2

    Save your pickup message once as a template, with placeholders for the name and your opening hours

  3. 3

    When the delivery arrives, notify the customer with one click - and the update lands on their phone

Best suited for

PharmaciesMedical supply storesOrthopedic specialty storesHearing aid specialistsHealth food stores

Womit du das umsetzt

FAQs

Are pharmacies allowed to message customers on WhatsApp?

Yes, with active consent. SmartChat uses GDPR-compliant double opt-in, so the customer explicitly confirms they want to receive messages before anything gets sent.

Do medication names have to appear in the message?

No. Neutral wording is perfectly fine, for example that the order is ready for pickup. It's also the discreet choice for sensitive products.

How long does setup take?

SmartChat is ready to go in under 60 seconds. You create the pickup template once, and after that every notification is just a single click.

What does sending messages cost?

Meta bills the WhatsApp fees directly, and SmartChat adds no markup on top. SmartChat plans start at 299 euros.

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Enter your website - your WhatsApp marketing is live in under 60 seconds.

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