Use cases / Vaccination reminders for pet owners

Full vaccination records instead of empty waiting rooms

The situation

Tuesday afternoon at your small animal practice: your assistant is working through a list of overdue vaccinations on the phone and can't reach anyone. Last quarter's postcards barely got a response, and many pet owners only realize their pet's protection expired long ago when they finally glance at the vaccination record. The practice loses predictable appointments, and the animals lose their protection.

How SmartChat solves it

SmartChat automatically reminds pet owners on WhatsApp the moment a booster is due. You enter the due date, and SmartChat sends the message where it actually gets read: WhatsApp messages reach a 98 percent open rate. When the owner replies, your team suggests an appointment right in the chat. Everything runs GDPR-compliant with double opt-in - and your team can toss the call list for good.

Set up in 3 steps

  1. 1

    Enter your patients' vaccination due dates in SmartChat or import them as a list from your practice management software

  2. 2

    Set up your reminder template once with the pet's name and due date - SmartChat fills in the details automatically

  3. 3

    Activate the automation: every pet owner gets their reminder on their phone at just the right time

Best suited for

Veterinary practicesAnimal hospitalsMobile veterinariansAnimal naturopathsPet boarding facilities

Womit du das umsetzt

FAQs

Is reminding clients on WhatsApp compliant with data protection law?

Yes, SmartChat is GDPR-compliant and uses double opt-in. Every pet owner actively confirms that they want to receive messages from your practice before the first reminder goes out.

What does sending the messages cost?

Meta bills the WhatsApp fees directly to you, and SmartChat adds no markup on top. SmartChat plans start at 299 euros.

How much work is the setup?

SmartChat is ready to go in under 60 seconds. You create the vaccination reminder once as a template, and from then on the reminders go out on their own.

Do I need a specific plan for this?

Automatic reminders are part of the automations, which are included starting with the Basic plan. Your contacts are unlimited on every plan.

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