Use cases / Notify customers their order is ready

Order's in, customer knows instantly

The situation

The book your customer ordered has been sitting behind the register since Tuesday, the spare part on the shelf since last week. You call, nobody picks up, it goes to voicemail, nobody calls back. That's how ready-for-pickup orders pile up in your store, tying up space and money - and at some point the customer wonders why nobody ever got in touch.

How SmartChat solves it

With SmartChat, you let customers know their order is ready with a short WhatsApp message - straight to their phone, where a 98% open rate means it actually gets seen. Set up a template once with the customer's first name and your store hours, hit send, done. Merchandise spends noticeably less time in your store, and phone tag is a thing of the past.

Set up in 3 steps

  1. 1

    Capture the contact: When customers place an order, they sign up via the QR code at the register - double opt-in included, GDPR-compliant.

  2. 2

    Create your template: Write your pickup message a single time, with placeholders for the first name and pickup hours - after that, it's sent in seconds.

  3. 3

    Order's in, message out: As soon as the order arrives, you tap send - your customer knows right away and picks it up faster.

Best suited for

BookstoresRepair shopsOpticiansFlower shopsBakeries

Womit du das umsetzt

FAQs

We've been calling customers - what does WhatsApp add?

A phone call only reaches people who can pick up right then. A WhatsApp message waits on the lock screen and gets read with a 98% open rate - no callbacks needed and nobody stuck on the phone.

How do we collect phone numbers without legal headaches?

Your customers sign themselves up, for example via the QR code at the register. Every signup is confirmed with a double opt-in - so everything is documented and fully GDPR-compliant.

Can this run automatically?

You can set up automations for recurring workflows, available on the Basic plan and up. To get started, though, the template is all you need: insert the first name, hit send, done.

What does a single pickup message cost?

Meta bills you directly for the WhatsApp fees, and SmartChat adds no markup. Your SmartChat plan starts at 299 euros a month, no matter how many contacts you have.

Start for free today

Enter your website - your WhatsApp marketing is live in under 60 seconds.

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