Use cases / Materials Have Arrived

Materials in, installation date set - all in one short chat

The situation

The windows you ordered have been sitting in your warehouse since Thursday, taking up space. To schedule the installation, your office calls the customer - three times, no luck. The callback comes in the middle of a job, the note with the preferred date goes missing, and two days of storage turn into two weeks. The materials tie up cash and floor space, doing nobody any good.

How SmartChat solves it

SmartChat lets your customer know on WhatsApp that their materials are in - and pins down the installation date right away: a message with two proposed dates goes out, the customer replies, the date is set. With a 98% open rate, you reach every customer on the first try, your office stops chasing people by phone, and your warehouse frees up faster.

Set up in 3 steps

  1. 1

    Add the customer when they order: along with the order confirmation, your customer signs up via double opt-in - documented and GDPR-compliant.

  2. 2

    Use the arrival template: a template with first name, material, and two proposed dates - filling it out takes less time than dialing the number.

  3. 3

    Lock in the date right in the chat: the customer replies with their preferred day, you confirm briefly - installation planned without a single phone call.

Best suited for

Window installersTile settersKitchen showroomsFlooring installersCarpentry shopsPlumbing companiesStove and fireplace builders

Womit du das umsetzt

FAQs

Why not just keep calling?

Because calls rarely get through on the first try, and every round of phone tag eats up time. The WhatsApp message waits patiently on the phone and gets read whenever it suits the customer - and the reply usually doesn't take long.

Can several employees see the replies?

Yes, SmartChat runs centrally for your business - your office and your installation crew see the same conversation, and nobody has to pass notes around.

How fast is this set up?

SmartChat is ready to go in under 60 seconds. Create the material arrival template, message your first customer - that's all it takes to get started.

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