Use cases / Maintenance appointment reminders
Maintenance due? Your customer knows before the heating system gives out
The situation
Every fall, the same routine: the maintenance list is long, but customers don't respond. Letters go unopened, calls go to voicemail, and in December the emergency line rings because the very heating system whose service was postponed three times finally breaks down. Your calendar bursts at the seams in the cold months while your summer sat half empty.
How SmartChat solves it
SmartChat reminds your maintenance customers via WhatsApp - personal, with their first name and a suggested appointment. Appointment reminders go out automatically through your directly connected Google Calendar, and with automations on the Basic plan and up, the annual reminder runs on its own. That way, you spread maintenance jobs across the year instead of fighting fires all winter.
Set up in 3 steps
- 1
Sign up your maintenance customers: Have them join when they sign the contract or right on site via QR code - double opt-in included, GDPR-compliant.
- 2
Connect your calendar: Your Google Calendar is directly linked - appointment reminders automatically reach the right customer at the right time.
- 3
Automate the yearly cycle: On the Basic plan and up, an automation reminds every customer at the right time of year - no phone list to work through.
Best suited for
Womit du das umsetzt
FAQs
Our customers are older - do they even use WhatsApp?
WhatsApp is the most widely used messenger in Germany across all age groups. Older customers especially appreciate that the reminder simply appears on their phone and they can reply with a single word.
How do the appointments get into the reminder?
SmartChat connects directly to your Google Calendar. If the maintenance appointment is in there, the reminder automatically goes out to the customer at the right time.
Can the customer confirm or cancel directly?
Yes, they simply reply in the chat. You see the answer immediately and, if they cancel, can send a new suggestion right away - no phone tag involved.
Does this run fully automatically?
With automations on the Basic plan and up, yes: the annual maintenance reminder goes out without you lifting a finger. You then handle the replies personally - that's where the human touch belongs.
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