Use cases / Build a loyalty program

Turn walk-ins into regulars

The situation

The punch cards sit by the register - and in jacket pockets, washing machines, and recycling bins. Hardly any of them ever get filled, even though the idea was good: whoever comes back more often should be rewarded. But loyalty doesn't work on cardboard when the card is at home and nobody remembers it exists - least of all the customer.

How SmartChat solves it

With SmartChat, your loyalty program lives where your customers look every day: on WhatsApp. Your contact list becomes a loyalty club - with regular members-only perks, little surprises in between, and automatic follow-ups from the Basic plan up. Nothing gets lost, nothing gets forgotten - and every perk reminds people why coming back pays off.

Set up in 3 steps

  1. 1

    Start your loyalty club: invite customers at the register to sign up via QR code - joining the list is the membership.

  2. 2

    Schedule the perks: plan regular club perks - one small surprise a week or month keeps members engaged.

  3. 3

    Stay in touch automatically: follow-ups from the Basic plan up welcome new members and then check in on your schedule, all on their own.

Best suited for

CafésBakeriesIce cream shopsHair salonsBeauty salonsRestaurantsCar washes

Womit du das umsetzt

FAQs

Do I need punch cards or a separate app?

No - your loyalty program runs entirely on WhatsApp, an app every customer already has on their phone. The perk arrives as a message and simply gets shown at the register.

How often should I send perks?

Regularly, but in moderation - a fixed rhythm like once a week or every two weeks works well. What matters is that every message feels like a real perk, not like advertising.

Does the program run automatically, or do I have to send everything myself?

Both: you plan and send your weekly club perks yourself, while automatic follow-ups take care of welcoming new members - available from the Basic plan up.

Is a loyalty club like this privacy-compliant?

Yes - every member joins via double opt-in and can leave again at any time. SmartChat documents the consent so your program stays GDPR-compliant.

What does the loyalty program cost me?

Plans start at 299 euros a month with unlimited contacts - so your club can grow as big as you like. Meta bills the WhatsApp fees directly, with no markup from SmartChat.

Start for free today

Enter your website - your WhatsApp marketing is live in under 60 seconds.

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