Use cases / Fill Last-Minute Openings
Open spots gone in minutes instead of empty all evening
The situation
Tuesday afternoon, 5:40 p.m.: two tables for tonight cancel at the last minute. You could start calling around, but who picks up at this hour? Hardly anyone sees your Instagram story before 8 p.m. So the seats stay empty, your team stands ready, and the revenue is lost all the same.
How SmartChat solves it
With SmartChat, you send a short WhatsApp message to your regulars at that very moment: a spot just opened up tonight, first to reply gets it. With a 98% open rate, almost everyone reads it - many of them still on their way home. Your list grows through GDPR-compliant double opt-in and can hold unlimited contacts.
Set up in 3 steps
- 1
Collect your regulars in your SmartChat list via double opt-in, for example with a QR code on the receipt or at the counter.
- 2
The moment a cancellation comes in, type a short message with the time and number of seats - or let SmartChat suggest the wording.
- 3
Send it, watch the replies come in, and give the spot to the fastest yes - the evening is full again before the kitchen fires up.
Best suited for
Womit du das umsetzt
FAQs
How fast do my guests actually see a message like this?
WhatsApp messages reach a 98% open rate and are usually read within a few minutes - exactly the speed you need when someone cancels on short notice.
Am I even allowed to send my guests offers like this?
Yes, as long as they signed up first. SmartChat is GDPR-compliant and uses double opt-in, so every contact has explicitly agreed to hear from you.
What does sending these flash messages cost me?
Meta bills the WhatsApp costs directly to you, and SmartChat adds no markup on top. SmartChat plans start at 299 euros.
How many regulars can I add to the list?
As many as you want - contacts are unlimited on every SmartChat plan, so your list can keep growing with every day you're open.
Start for free today
Enter your website - your WhatsApp marketing is live in under 60 seconds.
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