Use cases / Holiday hours

Holidays without anyone standing at a locked door

The situation

Before every holiday, it's the same story: the phone rings off the hook because nobody knows whether you're open and until when. Anyone who doesn't find out in time ends up standing at a locked door, annoyed - or orders the holiday cake from whoever got the word out first.

How SmartChat solves it

With SmartChat, you send your holiday hours to all your customers in one WhatsApp message a few days ahead - ideally with a note about pre-orders. Thanks to a 98% open rate, the information actually gets through instead of drowning in a crowded email inbox. The message takes less than 60 seconds to set up, and there's no cap on your contact list.

Set up in 3 steps

  1. 1

    Get your customers onto your list with a QR code at the register or in your store window - with a double opt-in, so it's GDPR-compliant.

  2. 2

    A few days before the holiday, write a short message with your special hours and everything that can be pre-ordered.

  3. 3

    Your customers plan around it, pre-orders come in as replies - and your phone stays quiet over the holidays.

Best suited for

BakeriesButcher shopsFlower shopsPharmaciesHair salonsFarm shopsRestaurants

Womit du das umsetzt

FAQs

Isn't a sign in the window or a note on Google enough?

Both only reach people who go looking or happen to walk by. A WhatsApp message with a 98% open rate also reaches everyone who isn't thinking of you right now - before they make the trip for nothing.

How often can I send updates like this without being annoying?

Holiday updates are rare, useful messages - exactly the kind customers sign up for. And thanks to the double opt-in, you only reach people who asked for them in the first place.

Can I combine the message with a pre-order campaign?

Absolutely - one line like 'orders in by Monday' is enough, and the replies land right in your SmartChat inbox, where you work through them one by one.

What does all this cost me?

SmartChat plans start at 299 euros, with unlimited contacts. Meta bills the WhatsApp fees directly - SmartChat adds no markup on top.

Start for free today

Enter your website - your WhatsApp marketing is live in under 60 seconds.

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