Use cases / Collect Google reviews
Get happy customers to put it in writing
The situation
The repair was flawless, the customer thanks you warmly at the counter - and still never leaves a review. Not because they don't care: by the time they get home, the good intention is forgotten. So your Google profile sits at three old reviews while the competitor two streets over shines with dozens of stars and scoops up the new customers who would have been a perfect fit for you.
How SmartChat solves it
SmartChat asks at exactly the right moment: shortly after the visit, in a friendly WhatsApp message with a direct link to your Google profile. The customer taps once, writes two sentences, done. Set up as an automation, the request goes out on its own after every completed job - and your profile grows with every happy customer.
Set up in 3 steps
- 1
Set the trigger: You decide when the review request goes out - for example, the day after a completed job.
- 2
Design the message: The AI writes a friendly request in your tone of voice, with your Google link built right in - one tap is all it takes.
- 3
Let it follow up automatically: Once set up, the request goes out on its own after every visit - and your profile fills up review by review.
Best suited for
Womit du das umsetzt
FAQs
Can I offer a reward in exchange for a review?
We advise against it: Paid or incentivized reviews violate Google's guidelines and quickly come across as untrustworthy. An honest, well-timed request to happy customers needs no reward at all.
When is the best moment to ask?
Shortly after the positive experience: that same evening or the next day, the visit is still fresh and leaving a review feels like no effort at all. You set the timing yourself in SmartChat.
What if a customer was unhappy?
That's where the chat becomes your friend: Someone who can reply to you directly doesn't need to vent in public. You resolve the issue personally - and only ask for a review afterwards.
Do I need a specific plan for this?
The automatic review request runs as an automation, available starting with the Basic plan. SmartChat plans start at 299 euros a month, and contacts are always unlimited.
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