Use cases / Your glasses have arrived

Glasses ready, customer knows instantly

The situation

The new progressive lenses come back from the lab - mounted, quality-checked, ready for the final fitting. And then the phone tag begins: call, voicemail, a sticky note asking for a callback. Some customers take days to reach, the finished glasses sit blocking the pickup shelf, and the customer is annoyed at waiting so long for glasses they already paid for. Same story with repairs and replacement parts.

How SmartChat solves it

With SmartChat, you send the ready-for-pickup message via WhatsApp in seconds. 98 percent of messages get opened, your customers reply right in the chat and book their fitting on the spot. Instead of phone tag, it's one quick click per order, and your pickup shelf clears noticeably faster. You collect consent via GDPR-compliant double opt-in - ideally right when the glasses are purchased.

Set up in 3 steps

  1. 1

    Collect WhatsApp consent at the point of sale - SmartChat confirms it automatically via double opt-in

  2. 2

    Save your pickup notification as a template, with placeholders for the customer's name and your opening hours

  3. 3

    The moment the glasses come back from the lab, trigger the message with one click and arrange the fitting right in the chat

Best suited for

OpticiansHearing aid specialistsJewelers with a repair serviceOrthopedic shoe specialistsAlteration tailorsBike shops with a workshop

Womit du das umsetzt

FAQs

Is WhatsApp worth it for a small specialty store?

That's exactly where it pays off: every call you skip is time back on the shop floor. The pickup notification is one click, and contacts are unlimited with SmartChat, so your customer base is free to grow.

How do customer phone numbers get into the system?

You capture the contact once at the point of sale, and the customer confirms via double opt-in. From then on, you can notify them about finished orders anytime.

What happens when the customer replies in the chat?

The reply lands in your SmartChat inbox. Your team handles questions or fitting appointments right there - without a single phone call.

What does it cost?

SmartChat plans start at 299 euros. The WhatsApp fees themselves are billed directly by Meta, with no markup from SmartChat.

Start for free today

Enter your website - your WhatsApp marketing is live in under 60 seconds.

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