Use cases / Make your emergency service easy to reach

When a pipe bursts, they've got your number

The situation

Sunday evening, a burst pipe at the Millers' house. In a panic, they google an emergency service and end up with an overpriced big-city hotline - even though you're just two blocks away and would have gladly taken the job. Your existing customers simply don't know when and how to reach you in an emergency.

How SmartChat solves it

With SmartChat you make your emergency service visible right where your customers already are: in their WhatsApp chat. You let all your contacts know your on-call hours for holidays and weekends, and when something goes wrong, the customer messages you directly - with a photo of the damage that makes it easy to size up the job. Thanks to a 98% open rate, the info doesn't get lost.

Set up in 3 steps

  1. 1

    Build your customer base: after their first service call, every customer signs up via double opt-in - GDPR-compliant and with zero paperwork.

  2. 2

    Send your emergency info: before holidays or vacation closures, send your availability to everyone once - unlimited contacts, one single message.

  3. 3

    Handle emergencies in the chat: customers send photos of the damage along with their message - you see right away what's needed and plan the job accordingly.

Best suited for

Plumbing and heating emergency servicesElectrical contractorsLocksmithsRoofersGlaziersDrain cleaning companies

Womit du das umsetzt

FAQs

Why isn't the emergency number on my website enough?

In an emergency, nobody calmly googles your website - whoever's already in their phone wins. If your business is in their WhatsApp history, you're the first tap, not some anonymous hotline from an ad.

Will I get flooded with messages at night?

You decide when your emergency service is available and communicate exactly those hours. Anything that comes in outside those hours, you simply answer the next morning.

Are we allowed to just send info like this to everyone?

Yes, as long as your contacts have agreed via double opt-in - that's exactly how SmartChat works, GDPR-compliant from the very first message.

What does the photo of the damage do for me?

You can tell before you drive out whether it needs an immediate response and what materials to bring along. That saves you wasted trips and spares your customer the wait.

Start for free today

Enter your website - your WhatsApp marketing is live in under 60 seconds.

Start for free