Use cases / Check-up recall

The recall your patients actually see

The situation

Friday morning at the front desk of your dental practice: the recall list shows 80 patients whose last check-up was more than a year ago. Letters cost postage and end up in the recycling, phone calls go unanswered during the day, and the appointment reminder email sits unopened. Month after month, patients slip off their six-month schedule, leaving gaps in your appointment book that new patients can barely fill.

How SmartChat solves it

With SmartChat, you send your recall where your patients already spend their day: WhatsApp. 98 percent of all messages get opened, most within minutes. You choose when patients should be reminded after their last check-up, and SmartChat handles the sending automatically. Your front desk answers appointment requests right in the chat, and through the connected Google Calendar, SmartChat also reminds patients about the appointment itself.

Set up in 3 steps

  1. 1

    Import your patient list with the date of each last check-up into SmartChat - contacts are unlimited

  2. 2

    Write your recall message as a template and set the reminder timing, for example six months after the visit

  3. 3

    Start the automation and answer incoming appointment requests conveniently right in the chat

Best suited for

Dental practicesOrthodontistsDental hygiene centersOral surgeonsDental clinics

Womit du das umsetzt

FAQs

Are we even allowed to remind patients on WhatsApp?

Yes, with proper consent. SmartChat is GDPR-compliant and uses double opt-in: every patient actively confirms before the first message is sent.

How quickly is the system up and running?

SmartChat is ready to go in under 60 seconds. After that, you create your recall template once and set the cadence - the automation takes care of the rest.

Can SmartChat also remind patients of the booked appointment?

Yes, appointment reminders run through the connected Google Calendar. That tackles forgotten appointments on two fronts.

What costs should the practice expect?

SmartChat plans start at 299 euros. Meta bills the WhatsApp fees directly, and SmartChat adds no markup on top.

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