Use cases / Class Reminders

Full classes instead of empty mats

The situation

Tuesday, 6 p.m., beginners' class: eight people signed up, five showed up. Some simply forgot the date, others couldn't remember whether it started this week or next. For you, that means empty spots others would have loved to take - and the eternal question of whether you should text every single person to follow up.

How SmartChat solves it

SmartChat reminds your participants about class on WhatsApp - the day before or a few hours ahead, straight to their phone with a 98% open rate. Appointment reminders run through your directly connected Google Calendar, and with automations, available on the Basic plan and up, the reminder goes out on its own - you don't even have to think about it.

Set up in 3 steps

  1. 1

    Sign up participants: Everyone registers through your landing page or the QR code in your studio - with GDPR-compliant double opt-in.

  2. 2

    Set up the reminder: Connect your Google Calendar and write the message with the start time and everything they need to bring.

  3. 3

    Let reminders run automatically: Before every session, the reminder goes out on its own - you focus on the class, not on chasing people.

Best suited for

Yoga studiosDance schoolsMusic schoolsGymsAdult education centersSports clubsDriving schools

Womit du das umsetzt

FAQs

Do I have to send every reminder by hand?

No. Appointment reminders run through your directly connected Google Calendar, and automations are included on the Basic plan and up - set them up once and they go out on their own.

When should the reminder arrive?

The evening before or the morning of class works best: early enough to plan around, close enough that the session doesn't slip anyone's mind again. You pick the exact timing.

What happens when someone cancels?

The cancellation lands straight in your inbox as a reply. You know right away and can pass the open spot to someone on your waitlist.

Are my participants' phone numbers collected properly?

Yes. Every participant confirms their signup via double opt-in - consent is documented and your studio stays GDPR-compliant.

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