Use cases / Changed business hours

No more customers at a locked door

The situation

A vacation closure, inventory day, a long weekend: you tape a note to the door well in advance and post about it on social media - and on Monday customers still show up, rattle the handle and walk away annoyed. Those are exactly the moments that stick, even though you did everything right.

How SmartChat solves it

With SmartChat your change reaches all your contacts before they head out: one WhatsApp message to everyone, landing right on the lock screen with a 98% open rate. Instead of hoping the sign on the door gets read, you know the info arrives - and you can say right in the message when you'll be back.

Set up in 3 steps

  1. 1

    Build your contact list: your customers sign up through the QR code in your store or on your landing page - with double opt-in, so it's GDPR-compliant.

  2. 2

    Write your update: say in two sentences what's changing and when you'll be back to normal - short and friendly.

  3. 3

    Send it early: get the info out to all your contacts a few days ahead - with a quick reminder the day before if needed.

Best suited for

BakeriesButcher shopsHair salonsDoctor's officesRetail storesCafésRepair shops

Womit du das umsetzt

FAQs

Isn't the sign on the door enough?

Anyone standing in front of the sign has already made the trip - and that's exactly the frustration people remember. The WhatsApp message reaches your customers at home, before they leave.

How last-minute can I still send an update?

Your message is written and sent in just a few minutes. Even if you wake up sick and have to close for the day, your contacts will know before they're in the car.

Isn't a small update like this too trivial for a message?

Quite the opposite: short service messages like this come across as helpful and show that you're thinking of your customers. Not every message has to be an offer.

What do I need to get started?

Just your SmartChat account: it's ready to go in under 60 seconds. Then you put up the QR code, collect sign-ups, and message everyone at once whenever you need to.

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Enter your website - your WhatsApp marketing is live in under 60 seconds.

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