Industries / Soft Furnishings & Interiors
The fabric of good business
Curtains, upholstery, awnings, flooring: SmartChat reminds your customers on WhatsApp at exactly the moment the awning or that tired old armchair needs sorting.
Sound familiar?
Awnings get ordered far too late
Everyone wants an awning once the heat is already here, and that's when the lead times bite. You could pull all that work forward if you could reach your customers in time.
Long consultations, customers who drift away
You spend an hour in someone's living room with swatches and colour charts, then they want time to think it over and you never hear back. Chasing it up by phone quickly feels pushy.
New collections stay in the sample book
Every season brings new fabrics, wallpapers and rugs, and the only people who see them are the ones who happen to walk into the shop. A window display on its own won't fill your diary.
How you use SmartChat
Sell awnings before the season starts
Order in spring and you're sitting in the shade by summer. A reminder at the right moment brings the work forward and takes the pressure off your fitting weeks.
Turn consultations into orders
After the appointment you stay in touch: one short message about the fabric you've put aside, and thinking it over turns into a decision.
Announce new collections
Fresh fabrics, wallpapers and rugs land straight on your customers' phones, and the next appointment in the showroom almost books itself.
Move upholstery work into the quiet months
Your upholstery workshop has room in winter. That's exactly when you remind customers about that sagging favourite armchair and fill the quiet weeks with work.
Ready in 3 steps
- 1
Enter your website: SmartChat picks up everything you offer, from curtains to flooring, and builds your landing page from it.
- 2
Sign your customers up: a QR code in the shop and on the invoice, a link at the bottom of every quote - each customer confirms with a double opt-in.
- 3
Work the seasons: awnings in spring, fabrics in autumn, upholstery in winter - the AI drafts each message and you approve it.
What you get
- 98% open rate for every new collection
- Awnings sold in spring instead of a summer backlog
- More consultations turn into orders
- Sell every service to the same household
- The AI creates your landing page, newsletters and follow-ups
- GDPR-compliant double opt-in
Passende Funktionen
FAQs
My customers are fairly traditional - does WhatsApp even reach them?
It does. WhatsApp is the most-used app on people's phones in every age group, and long-standing customers especially like getting a personal message from a shop they know. It feels like a phone call, only easier to answer.
How do I build my list in the shop?
With the QR code from your landing page: on the counter, in the window, on the invoice. Customers scan it and confirm with a double opt-in, and every consent is documented the way GDPR requires.
I do several different trades - can I cover them all?
Yes, and that's exactly where this pays off. The curtain customer hears about your upholstery workshop, the awning customer about the new rugs, and contacts are unlimited on every plan.
What does SmartChat cost me?
Plans start at 188 euros per month on the annual plan. The WhatsApp fees go straight to Meta with no markup from SmartChat, and there's no cap on the number of contacts you keep.
How much time does it take each week?
Very little. The AI builds your landing page, newsletters and follow-ups from your website and hands you finished drafts. You read them, maybe change a word, and approve.
Start for free today
Enter your website - your WhatsApp marketing is live in under 60 seconds.
Start for free