Industries / Plumbers & Heating Engineers
A full service diary instead of paperwork chaos
When the boiler packs up, everyone reaches for their phone - make sure you're already on it. SmartChat sends service reminders, free slots and seasonal offers on WhatsApp.
Sound familiar?
Services simply get forgotten
The annual boiler service is due, but no customer ever thinks of it on their own. Your office works through a call list instead of appointments coming in on their own, and some boilers go years without ever being serviced.
Cancelled appointments cost real money
A customer calls off at short notice, the engineer is sitting there with a full van and the slot goes to waste. You can't fill it that fast on the phone, so half the day is written off.
Contact stops the moment the job ends
Bathroom fitted, invoice paid, silence. The customer hears nothing from you for years - until the new heat pump goes in, fitted by the firm that happened to be in front of them at the right moment.
How you use SmartChat
Service reminders that actually arrive
No more letters and voicemail messages: one WhatsApp reminds your customers that the boiler service is due, and a one-line reply puts the appointment in your diary.
Fill cancelled slots straight away
When a customer calls off, a quick offer goes out to your list. The slot is often taken again before the engineer has even reworked his route for the day.
Boiler checks before the first frost
Your autumn offer goes out to every customer before the emergency calls start. It fills the diary weeks ahead, and your customers are warm before the cold sets in.
Get new technology into the conversation
Heat pumps, air conditioning, smart thermostats: your customers hear about it from you first. The AI drafts the message in your tone of voice, and all you do is approve it.
Ready in 3 steps
- 1
Enter your website: SmartChat reads your company site and learns everything you do, from heating to bathrooms, and builds your landing page from it.
- 2
Collect customers: a QR code on the invoice and the job sheet, a link in your email signature - your customers sign themselves up cleanly by double opt-in.
- 3
Fill the diary: service reminders, offers and free slots go out over WhatsApp - the AI drafts them and you approve between jobs.
What you get
- 98% open rate instead of calls nobody answers
- Service appointments come in on their own
- Cancelled slots refilled in minutes
- The AI builds your landing page, newsletter and follow-ups
- GDPR-compliant thanks to double opt-in
- Ready to go in under 60 seconds
Passende Funktionen
FAQs
Do homeowners really use WhatsApp?
Across every age group WhatsApp is the most used app on the phone. Plenty of your customers already message you there, and SmartChat turns that into a proper channel with consent on record.
Where do I get my customers' numbers?
Through your own landing page, which SmartChat builds for you: as a QR code on the invoice, the job sheet or the van, and as a link on your website. Your customers sign themselves up, and there are no bought lists.
Is this above board legally?
Yes. Every customer confirms their signup by double opt-in inside WhatsApp, each consent is documented, and unsubscribing takes a single word at any time, exactly as the GDPR requires.
What does SmartChat cost my business?
Plans start at 188 euros per month on the annual plan, and contacts are unlimited on every one of them. Meta bills the WhatsApp messages directly, and SmartChat does not add a markup on top.
Who writes all this while I'm out on site?
The AI does. It builds your landing page, newsletter and follow-ups from your website and drafts everything in your tone of voice. You read it over and approve it, from your phone if you like.
Do my customers' replies reach me?
Yes, every reply lands in your SmartChat inbox. A service reminder turns straight into a booked job, and you can see every conversation in one place.
Start for free today
Enter your website - your WhatsApp marketing is live in under 60 seconds.
Start for free