Industries / Physiotherapy Clinics
No treatment slot left empty
A long waiting list and still gaps in the diary? SmartChat passes cancelled slots straight on, keeps track of follow-up treatments and puts your private services in front of patients.
Sound familiar?
Cancellations even with a full waiting list
Outside, patients wait weeks for a place. Inside, one appointment after another falls through and the gap stays empty, because nobody has time to call through the waiting list.
Courses of treatment stop halfway
Six sessions on the referral, and after the fourth the patient stops coming. The rest expire, their recovery suffers, and your diary has holes in it again.
The front desk drowns in phone calls
Changing appointments, questions about referrals, general queries: your receptionist is stuck on the phone all day while the queue at the desk grows. Nothing else gets a look in.
How you use SmartChat
Pass cancelled slots to the waiting list
When a patient cancels, the gap goes out as a message to the contacts it suits. The place is often taken before the next treatment starts. No ringing round, no empty hour.
Remind patients about follow-up sessions
The AI gives patients a friendly nudge about their next session and about the treatments still open on their referral. Courses of treatment get finished, which is good for recovery and good for your diary.
Fill prevention classes and private slots
A new back-fitness course, free places in gym-based rehab, a summer massage offer: one message to your list and your private work fills up, with no poster and nothing wasted on people who will never come.
Ready in 3 steps
- 1
Connect your website: SmartChat reads your clinic site and knows everything you offer, from referral treatments to classes - and builds your landing page from it.
- 2
Sign up patients: a QR code at the front desk and a link in the appointment confirmation - patients enter their own details, confirmed by double opt-in and GDPR-compliant.
- 3
Fill the diary: cancelled slots, reminders and class places go out on WhatsApp - drafted by the AI, approved by you.
What you get
- Cancelled slots reach the waiting list instead of vanishing
- 98% of your messages get opened
- Courses of treatment get finished properly
- Fewer calls at the front desk, shorter waits for patients
- The AI builds your landing page, newsletter and follow-ups from your website
- GDPR-compliant thanks to double opt-in
Passende Funktionen
FAQs
Is a physiotherapy clinic even allowed to message patients on WhatsApp?
With explicit consent, yes. Every patient signs up themselves and confirms by double opt-in directly inside WhatsApp. Each consent is documented, and one word is enough to unsubscribe, at any time.
Does health data go out through it as well?
That is entirely your call. Slot offers, reminders and class invitations need no clinical detail at all - a time and a friendly sentence are enough. You check and approve everything before it goes.
How do my patients get onto the list?
Through your own landing page, which SmartChat builds from your website. As a QR code at the front desk, as a link in the appointment confirmation or on your website - your patients enter their details themselves.
What does SmartChat cost my clinic?
Plans start at 188 euros per month on the annual plan and contacts are unlimited on every one of them. Meta bills the WhatsApp messages directly, and SmartChat does not add a single cent on top.
My front desk is already at its limit - can they handle this too?
That is exactly why it pays off. The AI does the writing and your receptionist only approves. Every gap filled by one message instead of a round of phone calls gives your team that time back.
Start for free today
Enter your website - your WhatsApp marketing is live in under 60 seconds.
Start for free