Your customers get an answer right away
Questions come in at night and on weekends. The AI answers with knowledge from your website - and hands over to you the moment it isn't sure.
Your benefits
Answers with real knowledge
The AI draws its knowledge from your website and from the answers you've saved. Your customers get information that actually fits your business - not generic boilerplate.
Escalates instead of guessing
If the AI isn't sure about a question, it doesn't make up an answer - it hands over to you. You see the question and reply yourself. So your customers can rely on every answer they get.
You stay in control
You can switch auto-reply on and off at any time - even per conversation. Handle your key customers personally and let the AI take care of the routine questions. You decide, not the machine.
What it looks like in practice
Opening hours, prices, availability
The AI answers the same recurring questions instantly and correctly - with knowledge from your website and your saved answers. Your customer gets the information, you get your peace and quiet.
When it gets tricky, you take over
Special requests, unusual inquiries, anything that needs a personal touch: here the AI escalates to you instead of guessing. You get the question, you reply yourself - all your customer notices is great service.
Decide per conversation
Want to message your most important regulars yourself? Switch auto-reply off for exactly that conversation - the AI keeps working for everyone else. Control doesn't get more granular than that.
How to create it
- 1
Switch it on: AI auto-reply is available on the Basic plan and up - you activate it in SmartChat and can switch it off again anytime, even per conversation.
- 2
Add your knowledge: The AI knows your business from your website - and you save answers to the questions that matter most to you.
- 3
Let it run: From now on the AI answers incoming questions automatically - and whenever it isn't sure about one, it hands over to you instead of guessing.
Das passt dazu
FAQs
How does the AI know what to answer?
From two sources: the analysis of your website and the answers you save yourself. That way every reply fits your business - and your customers notice the difference.
What happens when the AI can't answer a question with confidence?
It doesn't guess - it escalates to you. You see the question and reply yourself. That honesty is exactly what sets SmartChat's auto-reply apart from a chatbot that will say just about anything.
Can I turn auto-reply off?
Yes, anytime - completely or just for individual conversations. Handle important customers personally and let the AI take over the routine questions. You always have the last word.
Does the AI reply at night and on weekends too?
Yes. The AI answers incoming questions automatically the moment they arrive - your customers get their answer even when you're nowhere near your phone.
Which plan includes AI auto-reply?
It's included on the Basic plan and up. SmartChat plans start at 299 euros per month - and contacts are unlimited on every plan, so you grow without paying extra.